Trusted by Leading Global Establishments
Terms of Service & Excellence Commitment
HotelGenius is dedicated to providing a secure, intelligent, and reliable ecosystem for the global hospitality industry. Our terms are designed to ensure mutual growth, security, and the highest level of professional conduct.
Last updated: March 2026
Secure Architecture
Standard Compliant
Global Availability
Ethical Integrity
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1. Hospitality AI Excellence
HotelGenius provides a premium suite of AI-powered management tools designed to elevate the guest experience and optimize operational efficiency:
• Advanced Conversational Intelligence for travelers.
• Predictive optimization for reservations and F&B services.
• Immersive digital ecosystem for the establishment.
• Real-time strategic data analytics.
• Advanced Conversational Intelligence for travelers.
• Predictive optimization for reservations and F&B services.
• Immersive digital ecosystem for the establishment.
• Real-time strategic data analytics.
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2. Partnership and Account Stewardship
As a HotelGenius partner, you benefit from secure access to our infrastructure. To maintain network integrity, each establishment commits to:
• Maintaining rigorous access security.
• Ensuring the accuracy of operational information.
• Collaborating according to industry excellence standards.
• Maintaining rigorous access security.
• Ensuring the accuracy of operational information.
• Collaborating according to industry excellence standards.
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3. Ecosystem Integrity
The HotelGenius platform is a protected environment. Users commit to using the services ethically and in compliance with the highest security standards. Any use contrary to security protocols will result in immediate intervention to preserve ecosystem integrity.
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4. Ownership and Innovation
The innovation at the heart of HotelGenius is protected by rigorous intellectual property rights. Your operational data remains your exclusive property. We act as stewards of this data, treating it with the highest degree of confidentiality to ensure the optimal functioning of your services.
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5. Service Level Agreement (SLA)
We maintain enterprise-grade infrastructure designed for maximum availability. Specific service level commitments (SLA), including uptime guarantees and maintenance windows, are defined in your personalized Client Engagement Contract.
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6. Commercial Agreements
Financial terms and growth plans are defined during the onboarding phase. We prioritize transparency and tailored support for every hospitality partner.
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7. Responsibility and Trust
Your trust is our absolute priority. Liability parameters and performance guarantees are explicitly detailed in our mutual agreement, ensuring legal protection tailored to the scale of your establishment.
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8. Partnership Evolution
Partnerships can be adjusted or terminated according to the terms provided in the contract. We ensure a smooth transition and data portability in accordance with industry standards in the event of termination.
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9. Legal Framework
The interpretation and execution of this agreement are governed by the legal framework defined between the parties in the primary Master Service Agreement.
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10. Client Excellence
For any strategic assistance or questions regarding our commitments, our dedicated team is at your disposal: projects@hotelgenius.app