Channels

One base. Every channel.

The hotel writes once. An opening time changed is right everywhere, at the same moment — on the website, in the app, on the screens, on WhatsApp and inside the AI assistants.

The guest app below is running live, from four hotels in service. The lobby board works — try it.

Before the stay

  • The hotel’s own website, on its own domain
  • An onboarding link sent automatically by email
  • Pre-check-in from the guest app, before arrival
  • Arrival details and ID sent ahead — the desk prints the police form
  • Questions answered day and night, in the guest’s language
  • Reachable on WhatsApp and inside AI assistants
Onboarding · getting found

During the stay

  • The app from a QR code — nothing installed
  • Dining, spa, activities and events — browsed and booked
  • Requests routed to the right team, with the time recorded
  • The concierge, 24/7, in the guest’s language
  • Feedback collected during the stay, not only after it
  • Offers and upgrades at the moment they make sense
  • The lobby and room screens showing now and next
  • Tips for the team, by person or by department
  • Excursions, transport and the places the hotel has chosen
  • And, in beta, the map that walks them to the restaurant
Service · revenue in the moment

After the stay

  • Feedback and stars collected in the app
  • An unhappy guest heard inside the hotel, before the review site
  • Delighted guests invited to Google, TripAdvisor and Booking
  • A guest record that grows with every stay, owned by the hotel
  • A loyalty programme built on that record
  • The next booking made with the hotel, not through someone else
Loyalty · growth

Channel · The guest app

One code to scan. The hotel is in the guest’s hand.

No download and no account to browse. Restaurants and menus, spa treatments, activities and events, bookings and requests, in the guest’s language, on any phone — and in the hotel’s brand, not ours.

From a QR code or a linkIn the guest’s languageIn the hotel’s brand

Live — scroll it and tap it.

In service

Channel · The hotel’s website

The same content, under whichever template the hotel picks.

Pick a template from our library, one content base. The opening hours a guest reads before booking are the ones they find on arrival, because it is the same base. The hotel switches template from its own console, and nothing has to be rewritten.

hotelgenius.world/site/yasmine-bay
Yasmine BayBook
Hammamet · TNWelcome toYasmine Bay Search the hotel

Today

The restaurant

Dinner · 19:00

Hammam

Spa · from 90 TND

The pool

Open till 19:00

Book

Hammamet · TN

Yasmine Bay Search

The restaurant

Hammam

The dayDiningSpaRooms

The hotel’s own colours, a photograph across the whole screen, and the places to go in rows you can swipe.

A few templates from our library, on example hotels. The properties are invented; the templates are real and shipped.

Channel · Screens and room TV

Every screen in the hotel starts talking.

Today’s activities, the restaurants, the spa, the events, the weather and a code to leave a review — from the content the hotel already keeps. Landscape or portrait.

Lobby, rooms, restaurantsLandscape or portraitNothing retyped

Example Resort

Happening now

28°

12:41

Saturday, 10 October

  • now

    Aqua gym

    since 11:00 · Main pool

  • now

    Olive Tree Café

    lunch until 15:00 · Main building

  • Hammam

    next at 14:30 · Spa

  • Live music

    tonight at 21:30 · Lounge bar

Next

  • 14:30Hammam ritualSpa
  • 17:00Kids’ club showTheatre
  • 19:30Dinner serviceOlive Tree Café
  • 21:30Live musicLounge bar
  • PoolOpen · 26°
  • SeaSafe to swim · 24°
  • Beach flagGreen
Leave a review

These two live inside somebody else’s application, so they cannot be framed here. What they do, and exactly where each one stands:

WhatsApp

On the hotel’s own number, with Meta’s approved templates. The concierge answers with picture cards, reads photographs, and hands over to the team the moment a person is needed.

In service

AI assistants

A traveller asking Claude about the hotel reads the hotel’s own published information through our connector. Only what the hotel publishes is shared — never a guest, never a booking.

Claude connected, in beta · ChatGPT built, waiting on OpenAI · Gemini next