Question 1

What is HotelGenius?

Accepted Answer

HotelGenius is the always-on guest communication layer for hotels. It keeps every guest informed, served and connected, on every channel, in their own language, day and night.

Question 2

How does HotelGenius work?

Accepted Answer

It answers guests in the hotel's own app, on WhatsApp and through the AI assistants travellers already ask, and brings every conversation into one hub where the team takes over whenever a person is needed. It sits on top of the systems a hotel already runs: nothing to migrate, and no PMS needed to start.

Question 3

Does HotelGenius connect to our PMS?

Accepted Answer

Connections to a property management system, point of sale, channel manager or payments are set up per hotel on request. A hotel does not need any of them to start.

Question 4

How long does it take to set up HotelGenius?

Accepted Answer

Setup and integration are part of onboarding, and nothing has to be replaced — HotelGenius works alongside whatever the hotel already runs. The team will give you a timeline for your property.

Question 5

Is HotelGenius suitable for small hotels?

Accepted Answer

It is built for independent hotels and small hotel chains. A hotel starts free and grows into the complete platform, priced by its rooms.

Question 6

What languages does HotelGenius speak?

Accepted Answer

The concierge answers guests in over 100 languages. The interface ships in English, French and German, with Arabic in translation, and any other language is added on request — usually within a day.

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