Everything a guest needs — before, during and after the stay.
One system behind every channel. The hotel writes its content once; the guest finds it wherever they look, in their own language, at any hour.
Built in — running at our hotels today · On request — connected per hotel · Beta / In build — being built, and labelled as such.
Before the stay
The hotel’s own website
Built inRooms, dining, spa and activities on a site the hotel owns, at its own domain — written from the same content base as everything else.
Questions answered day and night
Built inA guest asks about the beach, the shuttle or tomorrow’s opening hours and gets the hotel’s own answer, in their language, at three in the morning.
An onboarding link, sent automatically
Built inThe guest gets the hotel in their hand by email before they arrive — no app store, no account.
Pre-check-in from the app
Built inArrival details filled in before the journey, so the desk is a greeting rather than a form.
Online check-in
Built inArrival details and identity documents sent ahead. The desk prints the police form instead of typing it.
Reachable where the guest already is
Built inWhatsApp, on the hotel’s own number. And the hotel’s own information inside Claude, with the hotel’s permission — ChatGPT in review.
During the stay
The app, from a QR code
Built inNo download, no account to browse. The hotel in the guest’s hand in two seconds, in its own colours.
Dining, spa, activities and events
Built inHours, menus, photographs, today’s programme. A table or a treatment requested in a few taps.
Requests that reach the right team
Built inTowels, a repair, a taxi — routed to housekeeping, maintenance or the desk, with the time it took recorded.
The screens, and the room TV
Built inLobby and rooms show the same day the app shows: what is on now, what is next, which restaurants are open.
The concierge
Built inAnswers from the hotel’s own documents, not from the internet — and hands over to a person the moment a person is needed.
Cashless tips
Built inA guest can tip the team from the app, by name or by department. The hotel switches it on; the payment itself runs on the hotel’s own rails, not ours.
Experiences and places nearby
Built inExcursions, transport and the operators the hotel has chosen, in the app beside its own activities.
Feedback while they are still here
Built inStars collected during the stay, not a week after it — which is the only point at which anything can be put right.
The map that walks them there
BetaA plan of the resort that takes a guest to the restaurant, the pool or their room. First survey under way at a three-property resort in Djerba.
The telephone, answered
In buildThe hotel’s phone answered by the same assistant that already answers in the app and on WhatsApp. One brain, one more surface.
After the stay
Heard before the review site
Built inAn unhappy guest is heard inside the hotel, while they are still there and something can still be done.
The invitation to review
Built inDelighted guests are invited to Google, TripAdvisor and Booking. The others are not.
A guest record that grows
Built inLanguages, preferences, past stays — collected properly, owned by the hotel, ready for the next arrival.
Billing in the app
PlannedSeeing and settling the bill from the phone. Not built, and not promised for a date — check-out stays at the front desk, the way it is paid today.
A loyalty programme on the hotel’s own record
PlannedBuilt on the guest record the hotel owns, so the next stay is booked with the hotel rather than rented back from a booking site.
Offers to its own guests
PlannedOnce the guest record is real, the hotel can speak to its own guests instead of renting them back.
Behind all of it — for the team
One inbox · Bookings · Departments · Figures
Built inEvery channel in one place, bookings by department, each person seeing their own section, and what actually happened yesterday.
Insights
PlannedWhat connects, on request
The hotel’s own systems
On requestThe hotel keeps what it runs: nothing to migrate, and no PMS needed to start.
Languages
On requestThe concierge answers guests in over 100 languages. The interface itself ships in English, French and German, with Arabic in translation — and any other goes in on request, usually within a day.